Terms of Service

1. Marketplace scope

HolstersSwap is a handgun-gear marketplace exclusively for holsters, pistol magazine carriers, pistol optics, and pistol-mounted weapon lights/lasers. Rifle magazine carriers, rifle-mounted lights, rifle lasers, rifle accessories, rifle optics, scopes, LPVOs, magnifiers, and rifle-specific optics are prohibited. Listing any other category is prohibited.

2. Firearms and regulated items

HolstersSwap does not facilitate the sale of firearms, ammunition, suppressors, or any regulated component. Listings must comply with all federal, state, and local laws.

3. Accurate listings

Sellers must describe items honestly, disclose wear and damage, and use their own photos.

4. One item per listing

Each listing must represent one primary item for sale. Bundles, "pick one" or "your choice" offers, and lists of multiple items with separate prices are not permitted. Accessories that belong to the item — hardware, clips, screws, wedges, and original packaging — are always allowed. If you're selling multiple items, create a separate listing for each so pricing stays clear and search results stay accurate.

5. Conduct

No harassment, fraud, off-platform payment coercion, or attempts to circumvent the platform's rules. Violations may result in account removal.

6. Liability / marketplace role

HolstersSwap provides the marketplace and payment-facilitation services but is not the buyer or seller and does not take ownership of listed items. Buyers and sellers remain responsible for the accuracy, legality, shipment, condition, and fulfillment of their transactions, subject to the protections and review processes described in these Terms.

7. Payments and buyer protection

Payments are processed securely through Stripe. If an order problem is reported, HolstersSwap can review the transaction, suspend accounts, process eligible refunds, and use available Stripe recovery tools. Recovery from a seller after funds have already been paid out is not always guaranteed.

8. Shipping

• Sellers must ship within 3 business days of a completed payment.
• Sellers must add carrier and tracking promptly after purchasing postage.
• A tracking number or a created label on its own is not proof of shipment.

9. Seller payouts

Seller payouts are processed automatically through Stripe according to the applicable payout schedule. Bank processing can add additional time. Payout does not eliminate the seller's responsibility for later refunds, chargebacks, returns, or amounts owed related to the sale.

10. Fees

• No captured payment means no sale fees of any kind.
• Fees on a completed sale are Stripe's actual recorded processing fee plus that listing's frozen Marketplace Support fee.
• Marketplace Support is 3% of the item price only — never shipping.
• The Marketplace Support fee was introduced on September 10, 2026. Listings created before that date remain grandfathered at 0% for the life of that listing. Listings created on or after that date use the current 3% fee on the item price only, excluding shipping.
• The same fee is never collected twice.
• Buyer-side fee deductions from refunds are not currently applied.

11. Returns and refunds

• A seller's 'No returns' setting applies to change-of-mind returns only. Buyers may still report an order issue involving non-delivery, a materially inaccurate listing, the wrong item, damaged goods, fraud, or other seller fault. Those cases are reviewed separately under HolstersSwap's order-issue process.
• Return window: where the seller accepts returns, the buyer has 3 calendar days after the carrier's documented delivery date and time to request a return. If carrier delivery cannot be verified, buyer confirmation or HolstersSwap verification may establish delivery. A seller's own shipment or tracking entry never starts the clock. Local pickup uses buyer confirmation or HolstersSwap verification.
• Return approval: the seller has 2 business days to respond to a valid return request. If the seller does not respond, or the buyer disputes a denial, HolstersSwap reviews and decides. HolstersSwap may require evidence from both buyer and seller. A HolstersSwap decision does not guarantee that funds can always be recovered after a seller has been paid out.
• Refund timing: for an approved return that requires the item back, the refund is normally processed after return delivery to the seller is verified. If HolstersSwap determines a return shipment is unnecessary because of clear seller fault, a refund may be approved without waiting for the item. There are no automatic refunds.
• Return shipping: on a change-of-mind return the buyer pays return shipping and the original shipping charge is not refunded. On a seller-fault return the seller covers return shipping and the buyer's original shipping is refunded.
• Lost packages, unclear fault and disputed amounts are reviewed by HolstersSwap before any money moves.

12. Seller responsibility for amounts owed

• Sellers remain responsible for refunds, chargebacks, fraudulent transactions, returned-item obligations and other amounts owed arising from their sales, even after Stripe has paid funds to their bank.
• Where available, HolstersSwap may use Stripe-supported recovery methods, including reversing the transfer made to the seller, recovering from the seller's available Stripe balance, Stripe's negative-balance recovery from a linked external account, or other methods Stripe supports. HolstersSwap does not debit a seller's bank account itself.
• Recovery after a payout has been made is not guaranteed.
• Removing or changing a bank account, leaving HolstersSwap, or losing access to an account does not erase amounts legitimately owed under an order or dispute.

13. How these terms apply

• These rules apply to new orders placed after September 18, 2026.
• Existing orders remain under the terms that applied when they were placed.
• Listings created before September 10, 2026 remain grandfathered at 0% HolstersSwap fee for the life of that listing. Listings created on or after September 10, 2026 use the current 3% fee on the item price only, excluding shipping.
• A future material change to these terms may require a new acceptance.